Library 2.0 continued

I didn't have time last week to read and comment on the Wikipedia article on Library 2.0 last week, so I wanted to revisit that issue today. The article gave some good information about the origin of the term and about Michael Casey's intent in coining the phrase. His ideas about involving library users and requesting feedback from them when evaluating and updating services are the essence of what we should do and of what HCPL is trying to do. Too many times, changes are made based upon the opinions of a few library administrators, or based upon what other library systems are doing. What Library 2.0 encourages us to do is to find out what our library users need and want, and to attempt to meet those needs. HCPL has made a great effort to do this in recent years with our comment cards, focus groups, and customer surveys. I believe we are on the right track to providing excellent customer service.